Support
Need help importing a file, converting content, restoring purchases, or managing credits? Contact us and we will help you sort it out.
中文支持
如果你在使用听个明白时遇到导入、转化、播放、笔记、积分、会员或账号问题，请通过邮件联系我们。
联系邮箱：vibewhip_@2925.com
为了更快定位问题
- 请描述你正在使用的功能，例如链接导入、PDF 转播客、漫画生成、AI 问答或充值积分。
- 请附上问题出现的大概时间、设备型号和 iOS 版本。
- 如果和购买有关，请说明购买的套餐名称和发生问题的时间；不要发送完整付款信息。
English Support
If you need help with importing, conversion, playback, notes, credits, membership, or your account, email us and include a short description of what happened.
Email: vibewhip_@2925.com
Useful details
- The feature you were using, such as link import, PDF-to-audio, comic generation, AI Q&A, or credits purchase.
- The approximate time of the issue, device model, and iOS version.
- For purchase issues, include the package name and time of purchase. Do not send full payment details.